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Content team leadership

At Intuit, I managed a team of eight content creators in four states helping small business customers discover features, utilize services and get maximum value out of our QuickBooks Online cloud-based accounting service.

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This included designing and publishing our first-ever "Year-end made easier" landing page with resources, forms, articles and more to help customers with tax and reconciliation-related activities. Other experiences include customer onboarding help, account troubleshooting and a centralized video library. 

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Team-focused leader committed to collaboration

More than one person has told me that collaboration is my "superpower." At Intuit, I worked across reporting lines and team functions to help my team not just write content, but to act as thought partners and trusted advisors for product, analytics, developers and customers. 
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  • Collaborating with product partners to shape the content strategy based on planned features and latest roadmaps.
     

  • Collaborating with customers to understand their biggest pain-points and how the content team could help solve them.
     

  • Collaborating with analytics to understand content engagement and its impact on our efficiencies targets so we could benchmark our success.
     

  • Collaborating with developers to build the right tools to support new content experiences, like in-product messages and personalized articles. 
     

  • Collaborating with a fantastic team of content strategists as an advisor, mentor, editor and coach to help them achieve their full potential while serving customers. 
     

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